Hello ​@pmarland 

Thanks for getting in touch with us here on the community. 

Please do reach out to our sales team on 0207 139 1397, they will be able to assist you further. 

Nat 

I want to upgrade.

I click on new SIM plan.

Receive new SIM card.

Take out old one and put new one in.

Can I then use phone straight away or is there a delay?

If I have problems with SIM card, can I use old one?

Hi ​@tharlow,

Welcome to the Community!

If you have upgraded your contract you should be able to use the old SIM.

I can see that you have advised about a new SIM plan this would be different to an upgrade and trigger a new contract.

Kash

Thanjks

Thanks Kash.

Kash,

Can you confirm I have been upgraded to unlimited minutes as I have received a message from ID yesterday at 17:20 informing me I have used '80% of the minutes included in your plan'.
And will be charged 40p per minute if I exceed my allowance.

Is this an error?
Should I ignore it?

I haven’t received a replacement SIM, would I need one?

Please let me know if I should buy extra minutes?

Regards,

T Harlow

{ removed }

I received a voicemail from Jason on to ring him back on .

Rang both numbers numerous times and line went dead.

So I am no wiser whether the message about using  '80% of the minutes included in your plan' was sent in error or the unlimited minutes plan doesn't start yet although it says so on my online account.

My postcode is DA14 4NB and according to your website the signal is strong both indoors and outside.

This is not want I am currently experiencing so could you reply with my email to { removed } or via this website?.

Hi ​@tharlow,

Have you managed to speak with the Complaints Team?

If not we can PM you if you prefer and check it out further there?

Kash

I haven’t been able to speak to anyone.

Please PM me.

Thanks.

Thank you ​@tharlow 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat