Skip to main content
Solved

upgrade

  • March 19, 2025
  • 4 replies
  • 189 views
D
New Contributor

I am now due an upgrade but have decided I want to go "SIM only", i want to stay with iD and buy sim (from uSwitch) to replace current contract how do I do it without requiring a new SIM and just keeping current sim and just transfer over and at same time cancel my current contract and switch seamlessly without disruption to connection and getting double payments (current DD to new DD)?

Best answer by MZone

What I have told you above is correct. Unfortunately new customers sometimes get better deals than existing customers. This is to entice new customers. This is standard industry practice.

You could call the sales team on 02071391397 between 9am-6pm Monday-Friday, and see if they will match the uswitch deal but failing that you would need to port out to another network and back again to keep the same iD number. 

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • March 19, 2025

    You can’t just buy a new iD contract and transfer your existing number to it. You would have to get a PAC code and transfer your number to another network PAYG SIM and then once transferred get another PAC code and transfer back to iD.

    You may want to consider a plan change instead

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Danwk2011
    • Author
    • New Contributor
    • March 19, 2025

    Perhaps I didn't make it clear, I am currently with iD, I want to "upgrade" to SIM only but the offer I have seen isn't on the "upgrade" section and was an iD SIM only through uSwitch. Makes no sense to use a PAC code if staying with same provider. The plan changes are not worth it. Is there a number I can call to ask about this?

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • Answer
    • March 19, 2025

    What I have told you above is correct. Unfortunately new customers sometimes get better deals than existing customers. This is to entice new customers. This is standard industry practice.

    You could call the sales team on 02071391397 between 9am-6pm Monday-Friday, and see if they will match the uswitch deal but failing that you would need to port out to another network and back again to keep the same iD number. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • March 21, 2025

    Hey there ​@Danwk2011, as kindly advise by ​@MZone, if you wish to keep your number, you will need to purchase an upgrade with us, not a new customer contract.

     

    Or, please call our sales team on the number sent above by ​@MZone within opening hours and see if they can offer any other deals.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement