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Question

upgrade needed

Murphy Fiford
Community Member

Hi

I'm not due to upgrade till 21st may but need a new phone now. Can I change plan and get a new phone now.

I'm disabled and need a phone to call for help when needed or the balance 

It's rather urgent 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • March 18, 2025

    Usually you can’t upgrade until the date shows on your app/account. You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    Failing that can you borrow a phone off a friend/relative until then?

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 18, 2025

    Hey there ​@Murphy Fiford, unfortunately, we can only offer early upgrades up-to 60-days for 24-month contracts, and up-to 30-days for 12-month contracts.

     

    Whichever date shows via the iD Mobile app/website will indeed be the earliest upgrade date we can offer.

     

    If you require urgent assistance on this and as I see you’ve mentioned your disability, please call our vulnerable customers phone-line on 0800 049 2376.

     

    Read more here:

     

     https://www.idmobile.co.uk/legal/accessibility

     

    Thank you,

    Tyler

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    MZone
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