Hi
I'm not due to upgrade till 21st may but need a new phone now. Can I change plan and get a new phone now.
I'm disabled and need a phone to call for help when needed or the balance
It's rather urgent
Solved
upgrade needed
Best answer by Tyler
Hey there
Whichever date shows via the iD Mobile app/website will indeed be the earliest upgrade date we can offer.
If you require urgent assistance on this and as I see you’ve mentioned your disability, please call our vulnerable customers phone-line on 0800 049 2376.
Read more here:
https://www.idmobile.co.uk/legal/accessibility
Thank you,
Tyler
+22Usually you can’t upgrade until the date shows on your app/account. You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.
Failing that can you borrow a phone off a friend/relative until then?
+24Hey there
Whichever date shows via the iD Mobile app/website will indeed be the earliest upgrade date we can offer.
If you require urgent assistance on this and as I see you’ve mentioned your disability, please call our vulnerable customers phone-line on 0800 049 2376.
Read more here:
https://www.idmobile.co.uk/legal/accessibility
Thank you,
Tyler
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