upgrade not showing on account | iD Mobile Community
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upgrade not showing on account

  • April 28, 2025
  • 11 replies
  • 229 views

Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data

 

11 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 29, 2025

Hi ​@Bethan12,

Welcome to the Community!

Sorry to hear that the upgrade isn’t reflecting. Did you receive confirmation of the upgrade?

You may need to log out and log back into the app for it to refresh.

 

Kash


  • Author
  • New Contributor
  • April 29, 2025

I’ve got an email confirming the new contract, ive logged out and in of the app but its not updating 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 29, 2025

@Bethan12,

We are experiencing some technical issues so we can’t check this just yet.

Please keep an eye on it and if it doesn’t update in 24 hours please get back to us here and we can PM you.

 

Kash


  • Author
  • New Contributor
  • May 1, 2025

Hi Kash, it’s still not changed on app


Forum|alt.badge.img+22
  • iD Mobile Employee
  • May 5, 2025

Hi ​@Bethan12 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

 

We’ll see you there.

 

Natalie 


  • Active Contributor
  • May 14, 2025

Same here 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 15, 2025

Hi ​@Chelon6268  we have replied to your other posts and sent you a private message here. Thanks.


  • New Contributor
  • September 23, 2025

Hi, I upgraded my phone last night to new contract and phone. I got through to the confirmation page after the payment page, but I haven't received any emails to say I've been upgraded. Could this be checked please? 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi ​@Diggers83  have you checked your spam/junk folders?


  • New Contributor
  • September 23, 2025

Hi ​@Siân W yes it's in the spam! Cheers. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Fab, glad to hear you found it ​@Diggers83 🙂