Hi ​@Bethan12,

Welcome to the Community!

Sorry to hear that the upgrade isn’t reflecting. Did you receive confirmation of the upgrade?

You may need to log out and log back into the app for it to refresh.

Kash

I’ve got an email confirming the new contract, ive logged out and in of the app but its not updating 

​@Bethan12,

We are experiencing some technical issues so we can’t check this just yet.

Please keep an eye on it and if it doesn’t update in 24 hours please get back to us here and we can PM you.

Kash

Hi Kash, it’s still not changed on app

Hi ​@Bethan12 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie 

Same here 

Hi ​@Chelon6268  we have replied to your other posts and sent you a private message here. Thanks.

Hi, I upgraded my phone last night to new contract and phone. I got through to the confirmation page after the payment page, but I haven't received any emails to say I've been upgraded. Could this be checked please? 

Hi ​@Diggers83  have you checked your spam/junk folders?

Hi ​@Siân W yes it's in the spam! Cheers. 

Fab, glad to hear you found it ​@Diggers83 🙂