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upgrade number

  • March 20, 2025
  • 3 replies
  • 61 views

Jack Tobin
Community Member

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Best answer by Tyler C

Hey there ​@Jack Tobin, if you wish to keep your number, you’d need to order an upgrade via the iD Mobile app/website, when logged in, specifically via the “Upgrades” tab.

 

Ordering a new plan from elsewhere wouldn’t be an upgrade I’m afraid.

 

Thanks,

Tyler

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 20, 2025

Yeah as long as you do an upgrade if you want to keep the same number and stay with iD. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 21, 2025

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Not sure it’s possible to get a new deal from Carphone Warehouse (CPW) and keep your existing mobile number, ​@Jack Tobin

A new deal from CPW would most likely come with a new connection to the iD network (i.e. a new mobile number).

What do CPW say about this? 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 24, 2025

Hey there ​@Jack Tobin, if you wish to keep your number, you’d need to order an upgrade via the iD Mobile app/website, when logged in, specifically via the “Upgrades” tab.

 

Ordering a new plan from elsewhere wouldn’t be an upgrade I’m afraid.

 

Thanks,

Tyler