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upgrade number

Forum|Forum|10 months ago
March 20, 2025
3 replies
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Jack Tobin
Community Member

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Best answer by Tyler C

Hey there @Jack Tobin, if you wish to keep your number, you’d need to order an upgrade via the iD Mobile app/website, when logged in, specifically via the “Upgrades” tab.

Ordering a new plan from elsewhere wouldn’t be an upgrade I’m afraid.

Thanks,

Tyler

+22

MZone
Platinum  Contributor
Forum|Forum|10 months ago
March 20, 2025

Yeah as long as you do an upgrade if you want to keep the same number and stay with iD.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+26

andewhite
Platinum  Contributor
Forum|Forum|10 months ago
March 21, 2025

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Not sure it’s possible to get a new deal from Carphone Warehouse (CPW) and keep your existing mobile number, @Jack Tobin.

A new deal from CPW would most likely come with a new connection to the iD network (i.e. a new mobile number).

What do CPW say about this?

Forum member (non-iD).

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+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|10 months ago
March 24, 2025

Hey there @Jack Tobin, if you wish to keep your number, you’d need to order an upgrade via the iD Mobile app/website, when logged in, specifically via the “Upgrades” tab.

Ordering a new plan from elsewhere wouldn’t be an upgrade I’m afraid.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.