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Question

upgraded and they havnt sent a simcard

  • August 12, 2026
  • 1 reply
  • 7 views

Recently upgraded and the haven't send a sim card and my previous phone was an esim

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Aimz123.

 

Thank you for reaching out, and I'm sorry for any confusion regarding your recent upgrade.

 

When you upgrade your iD Mobile plan, we don't normally send a new SIM card if your existing SIM or eSIM can continue to be used.

 

As your previous phone used an eSIM, if you still have access to your existing eSIM and can access your iD Mobile account, you can request a replacement eSIM through the iD Mobile app.

 

If you're unable to access your account or the existing eSIM is no longer available, please contact us via Live Chat. Our team will be able to complete the necessary security checks and assist you with requesting a replacement eSIM.

 

Owethu