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Upgraded my mobile and now Voicemail not working...

  • December 13, 2024
  • 2 replies
  • 65 views

I’ve got a Samsung Galaxy S24 and voicemail is switched on and when I check my id account, voicemail is switched on but doesn’t work.
Voicemail did work fine on my previous S22 with id mobile account so why isn’t it working now?

Any help would be appreciated, thanks.

Best answer by Decembersangel72

Hi ​@Sally Andrews 

Have you tried dialling 123 from your mobile to see if you need to reset it to your new phone?
I don’t know all the techy stuff but it may be this simple.
The other option is to speak to the Live Chat team (Live Chat is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays). To avoid the 24/7 chat-bot, type “talk to a person” in the chat message box.

https://www.idmobile.co.uk/live-chat

Good luck x

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2 replies

Decembersangel72
Silver Contributor
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  • Silver Contributor
  • 343 replies
  • Answer
  • December 15, 2024

Hi ​@Sally Andrews 

Have you tried dialling 123 from your mobile to see if you need to reset it to your new phone?
I don’t know all the techy stuff but it may be this simple.
The other option is to speak to the Live Chat team (Live Chat is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays). To avoid the 24/7 chat-bot, type “talk to a person” in the chat message box.

https://www.idmobile.co.uk/live-chat

Good luck x


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • December 16, 2024

Hey there ​@Sally Andrews, sorry to hear that.

 

We hope the kind advice from ​@Decembersangel72 was able to help, and you were able to dial your voicemail or contact our live-chat.

 

If not, please contact our live-chat via the link sent above.

 

Thanks,

Tyler