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urgent help needed regarding defult.

  • July 23, 2026
  • 1 reply
  • 6 views
S
Community Member

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. My mortgage provider is asking me for a letter I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 24, 2026

    Hi ​@Sachen0956,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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