I recently changed network from 02 to ID mobile. I ported my old number over to my new SIM. Today I have found out that I am unable use my debit card to make online payments from my Co-operative Bank account. Any payments for online purchases have been declined. I have tried all the fixes suggested on the Community hub with no success. The bank have been of no help at all in advising me what is required to address the issue. I have seen that other people have experienced the same problem in making online payments with their Co-op debit cards after they moved to ID mobile but I can find no updates as to whether this issue has been satisfactorily addressed. I've only just started my contract so it isn't feasible to change phone providers. I'm at a loss as to what to do next. Wishing I'd now stayed with my old provider. Doesn't help that you can't get to speak to an actual human being!!!
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Best answer by andewhite
Use the online iD web chat to speak to an iD customer adviser,
The iD advisers work until 8pm on weekdays (6pm at weekends).
Tell the 24/7 online chatbot you’d like to “talk to a person”.
1 person likes this
+26Use the online iD web chat to speak to an iD customer adviser,
The iD advisers work until 8pm on weekdays (6pm at weekends).
Tell the 24/7 online chatbot you’d like to “talk to a person”.
+25Hi
I’m sorry to hear this, the issue is just happening with Co-operative, correct?
How long ago did you transfer your number over to us?
Tom
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