very low signal

Yes!! I’ve experienced this also! I don’t know how I go about contacting them 

Hi @Della & @TashaHH 

Please could you let us know the postcode(s) where you’re having coverage issues?

We’re contactable here on the community, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Postcode 

PE26SJ

Hi @Della 

Taking a look the area of PE26SJ does have some patchy spots around it which could affect this area itself, how long have you had issues here?

How is signal in other areas?

Tom

Not long since mid July this year..

Regardless where I am still I don’t have 5G and never more than 2 bars .. currently I have 3G 2 bars signal .. 

Postcode BA5 1SZ

I also have same issues . 
i am someone who use whatsapp a lot on my way to work and back to speak with family . But it is a real struggle at the moment and it is getting worse everyday. 
i can t afford to get another sim contract and this id contract is until 2026. 
please help . 

Hi @Kady1,

Welcome to the Community!

Have you checked the coverage and network status checker in your area?

I would also advise trying the SIM in a different device or browser.

Kash

Hi @Kash 

I have tried all the above in vain . 

Hi @TashaHH 

Taking a look, we can see the following message;

How long have you had issues here?

Tom

Hi @Kady1 

Please could you let us know the postcode(s) where you’re having issues?

How long have you had issues here?

Tom

I live in Se6 2Pg and works in SW1Y5HD . From westminster to Bellingham i have very poor internet. And it is everyday . 

Hi @Kady1,

I have checked both postcodes and both show we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

Kash