Hi ​@Sophiebagera,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Thank you. All sorted now x

Hi ​@Sophiebagera 

Thank you for letting us know the matter has been resolved.

If you need any further assistance, please don’t hesitate to reach out to us.

Michael Z

I'M having the same issue can you send me the details on how to do this?

Tha ms

Hi ​@NicoSkin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

I'M having the same issue can you send me the details on how to do this?

Fraser

I'M having the same issue can you send me the details on how to do this?

Hi ​@FraserM,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma, I’ve also got the same issue. Please can you send instructions on how to submit my PAC code.

Hi ​@LexPage94,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma there's nothing there! 

Hi ​@FraserM,

Thank you for letting me know, however I can confirm that the private message has been sent. I will respond to you as soon as possible. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma

Just discovered that my phone is NOT eSim compatible. 😖 Could you please send me a physical sim ASAP. Thanks.

Fraser Cameron

Hi Gemma

Please see my last message. I need a physical sim asap and any installation instructions I need to get up and running. Been with out service for 2 days now. If you get it posted today I might have a chance of getting it tomorrow.

thanks

Fraser Cameron

Hi ​@FraserM.

Thank you for your post. I am sorry to hear you’ve been without service. I understand how frustrating that must be.

You can pick up a replacement SIM from your nearest Currys store at no extra cost, which is usually the quickest option. Alternatively, you can contact us via Live Chat and we can arrange for a SIM to be delivered to your home within 2 working days: https://www.idmobile.co.uk/live-chat.

Once you’ve received your SIM, you can activate it by visiting: www.idmobile.co.uk/yoursim.

This should get you back up and running as soon as possible.

Thanks,

Marquerita

The iD Mobile Team

I'm having the same issue, can you help? Ive activated my sim nut don't know where to submit my PAC code to keep the number? 

Thank you

Hi ​@Hbrett 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Hello, I have the same can you please contact me

it would be more helpful to have the answers/steps published!!

thanks

Hi ​@emsull , 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

Same question. How do I submit PAC code thanks 

Hi ​@Amanda2374, 

Please follow these steps:

1. Open the iD Mobile app and log in
2. Go to My Account / Orders
3. Select your active order or SIM plan
4. Tap on Keep my number or Transfer my number
5. Select PAC transfer
6. Enter your PAC code in the required field
7. Confirm the details to submit the request

Once submitted, your number transfer will be processed, and your existing number will be moved over to your iD Mobile SIM.

Please note that your current provider will continue billing you until the transfer has completed successfully.

Owethu

It won’t let me access account when I log in it just asks for ID mobile number 

Hi ​@Amanda2374,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team