Where is my iPhone 16 Pro Max

Hi @jamiew10,

Welcome to the Community!

We’ll need to check your account as we don’t usually call customers for sales.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I been having a preorder iphone 16 pro max  few weeks a go today I been there too receive it the parcel  

they scanned it the iPhone  box the guy from there I was happy with that because I have the iPhone after few weeks waiting so I was exciting  because I have new iPhone 16 pro max  after few minutes I realise the box is demage  I asked the guy from there to exchange it with the good box not demage 

he telling me I’m demage the box iPhone and he can do nothing because in a his hand was okay .  he scanned the box  and was okay. I was there they see me and they accused me to demage the iPhone box  and he said they can do nothing because few minutes ago was ok  

now they can do nothings sorry was currys staff and when I getting at home I realised was empty box with no iPhone inside    And after I realised what happened why the box is demage the staff takes the phone and given me empty box curry’s guys 

Hi @corneldaniel5,

Welcome to the Community!

Have you contacted our Live Chat Team regarding this?

If you purchased directly from Carphone Warehouse you will need to contact the store directly.

Kash

I bought from curry’s  and they say to contact the provider 

I talk with them customer service id network and they don’t know what to do 

Hi @corneldaniel5 

If you purchased from Currys directly you’ll need to contact them about this.

Tom