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Question

Why am I being charged for out if bounds fees when it is included in my package?

  • July 16, 2026
  • 1 reply
  • 8 views
P
Community Member

Hello,

 

I just joined and got a SIM card for me and my daughter. My daughter is traveling in Italy and the bill shows a £25 out of service fees. Her SIM was activated this past Monday 13th July.

 

When I check, your own website says Italy is included in the data,texts,calls bundle.

 

If this is an error, then please advise on how to have it removed 

 

Many thanks 

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 16, 2026

    Hi ​@PeakDistrictGuy,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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