why can't I send SMS to shortcode ?

Hi @Wispa,

Welcome to the Community!

Have you checked that your phone doesn’t have any premium SMS restriction?

Kash

Yes I have my phone set for premium SMS to "Never ask" and allow i have my ID account set to Premium SMS Allowed and a unused bill cap when sending,  As I say it has been working fine just suddenly stopped , I have the same phone and not changed any phone settings 

Hi @Wispa,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

@Wispa -

Glad it’s all been resolved.

Thanks.

Please help - what was the solution as I have the same issue that I cannot reply to a text from my bank that is time critical 

Hello ​@Chitst 

Thanks for getting in touch. 

The original poster added to the thread with this as their solution. 

Please can you check that your Google settings are correct? 

Thanks, 

Nat 

Same happening to me, was working but now isn’t - businesses I’m not so worried but NHS & DWP/HMRC use short codes sometimes and I can’t respondd, pls help! 🙏🏼🙏🏼

Added note using iMessage on iOS iPhone 15 pro max 

so confused I don’t think there’s any restrictions in my phones settings I checked before asking here! 
thanks in advance 

Same issue on iPhone 16. Can’t see any settings restricting SMS.

where’s the ID account setting around this?

Hi ​@MarkyM,

I am so sorry to hear of the issues that you are having with sending texts. 

Kindly note that in order to text short code numbers, you would need to increase your bill cap.

Here’s how:

To change your bill cap with iD Mobile, log in to the iD Mobile App or My Account online, navigate to the 'Bills' section, select 'Manage bill cap', and adjust the slider to your desired amount. Changes take effect immediately, allowing you to set a limit between £0 and your credit limit. 
 

If this does not work, please let me know so that this can be investigated. 

Regards,

Gemma M

The iD Mobile Social Media Team

That’s worked! Amazing - thanks so much for your help! 😁

Hi ​@MarkyM,

That’s great to hear! I am glad we could get this resolved for you. 

If you require any further assistance, please do not hesitate to reach out again. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, I can’t donate by text. I have checked Bill Cap and it is fine. I have checked that I allow premium rate texts. What else should I do?

Does idmobile accept texts to Donr ?

Hi ​@DADB.

Thank you for your post.

 I’m sorry to hear you’re having issues donating by text. I understand how frustrating this must be, especially as you’ve already checked your settings and bill cap.

We’ve actually been experiencing some provisioning difficulties since yesterday which may be affecting premium rate and short code texts. At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet

able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

In the meantime, please contact us via Live Chat so we can raise a technical ticket and get this looked into more closely for you: https://www.idmobile.co.uk/live-chat.

Thank you again for your patience and understanding.

Thanks,

Marquerita

The iD Mobile Team