Skip to main content

why does the bill say outstanding when its bot die yet

  • August 3, 2026
  • 1 reply
  • 5 views

  • Community Member

Im trying to set up a direct debit for my bill but it says outstanding when it's not even due can you please explain why 

1 reply

Forum|alt.badge.img+10
  • iD Mobile Employee
  • August 3, 2026

Hi ​@D420 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team