why is there no office complaints procedure for this company.
Also why still every time a page loads it will refresh forever until i press stop refreshing a dozen times, so annoying
Solved
why is there no office complaints procedure for this company
Best answer by WelshPaul
why is there no office complaints procedure for this company.
There is! It’s located on the footer of every page on the iD Mobile website.
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+26why is there no office complaints procedure for this company.
There is! It’s located on the footer of every page on the iD Mobile website.
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+10‘office’ ???????
+7Hi
There is an official complaints procedure, and I’m sorry it wasn’t clear or easy to find. iD Mobile handles complaints online rather than through a physical office, which is why it can feel like there isn’t a formal process.
You can view the full, official complaints procedure here:
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
In short:
Complaints are raised via Live Chat or email
They’re reviewed by the Complaints Team
You’ll usually be contacted within 48–72 hours
If unresolved after 8 weeks, or if you receive a deadlock letter, you can go to the Communications Ombudsman
Regarding the page constantly refreshing, that’s understandably annoying. This is usually caused by browser cache/cookies or an extension. Trying a different browser, clearing cache, or using an incognito window often resolves it.
Lamiya
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