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wifi calling not working on both iphone 14pro and iphone 15pro


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 Contributor
  • 4 replies

Have gone through previous comments but cannot get WiFi calling to work (it used to) which renders my phone useless inside my house if I want to make a call.

Best answer by WelshPaul

Then the problem isn’t with iD Mobile or your handsets but with Wessex Fibre 5G or the router they provided you with. 
 

Some useful information can be read here:

https://www.ispreview.co.uk/talk/threads/vowifi-wifi-calling-technical-details.41366/
 

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10 replies

  • New
 Contributor
  • 4 replies
  • September 15, 2024

Try and keep your broadband close to your receiver it may help with your signal 


  • Author
  • New
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  • 4 replies
  • September 15, 2024

Thank you but that doesn’t put WiFi calling on


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 17, 2024

Hi @Mfs,

Welcome to the Community!

Which make and model handset are you using?

The link below may help with setting up Wi-Fi Calling.

Kash


  • Author
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 Contributor
  • 4 replies
  • September 17, 2024

Hi Kash we have no WiFi calling for both our IPhone 14 Pro and iPhone 15 Pro. We have just changed over to Wessex fibre 5G but have poor reception on our phones as we live in a black spot area.

I have followed your link and followed advice but still no WiFi calling is available on either phone.


WelshPaul
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  • 3054 replies
  • September 17, 2024

I’m guessing WiFi calling worked just fine until you switched to Wessex Fibre 5G?


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  • 4 replies
  • September 17, 2024

Hi Paul yes that’s correct.


WelshPaul
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  • Answer
  • September 17, 2024

Then the problem isn’t with iD Mobile or your handsets but with Wessex Fibre 5G or the router they provided you with. 
 

Some useful information can be read here:

https://www.ispreview.co.uk/talk/threads/vowifi-wifi-calling-technical-details.41366/
 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • September 20, 2024

Hi there @Mfs, as advised by @WelshPaul, we’d recommend contacting them directly.

 

Thank you,

Tyler


  • Author
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  • 4 replies
  • September 20, 2024

Thank you for the replies.

It seems Wessex is the problem and 3 (used by iD) haven’t signed up with Wessex fibre hence why no WiFi calling available at the moment.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 24, 2024

Hi @Mfs,

If you require further assistance, please get back to us.

 

Kash