Want consistently clear, uninterrupted catch-ups with friends and family? With iD Mobile’s Wi-Fi calling feature, it’s easy. Here’s our step-by-step guide on what Wi-Fi calling is and how to set it up:
What is Wi-Fi Calling?
Wi-Fi Calling is a service that lets you make and receive calls using a Wi-Fi network. Indoor blackspots can stop you from getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls in more places than ever before.
When you use the Wi-Fi Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Check out the Community article below for more helpful information:
Please note: You cannot use Wi-Fi Calling when you’re aboard. It’s for domestic use only.
What is the difference between 4G (VoLTE) Calling and Wi-Fi Calling?
4G (VoLTE) Calling allows you to make and take calls over a 4G network. In contrast, Wi-Fi Calling with iD Mobile lets you make and take calls using a wireless internet connection. With Wi-Fi calling, you can make calls when you’re on the go, without having to worry about whether or not you can get a signal, as long as you’re connected to a Wi-Fi network. Check out the Community article below for more helpful information:
How do I enable Wi-Fi Calling?
First, double-check your phone is compatible with Wi-Fi Calling by checking our list of approved handsets. Be sure to check you have the latest software installed on your phone, then follow the steps below:
iPhone.
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- Open ‘Settings’.
- Tap ‘Mobile Service’.
- Tap ‘Wi-Fi Calling’.
- Make sure the Wi-Fi Calling toggle is set to ON.
Samsung Galaxy.
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- Open ‘Settings’.
- Tap ‘Connections’.
- Make sure the Wi-Fi Calling toggle is set to ON.
Most other Android phones.
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- Open ‘Settings’.
- Tap ‘Network & internet’.
- Tap ‘SIMs’.
- Tap your iD Mobile SIM.
- Tap ‘Wi-Fi Calling’.
- Make sure the Wi-Fi Calling toggle is set to ON.
Why do my Wi-Fi Calls keep dropping off?
Dropped Wi-Fi calls are most commonly the result of poor Wi-Fi coverage or speeds. If you’re using Wi-Fi Calling because your 4G signal is already poor, this will mean that when you do experience a drop-off in Wi-Fi speed or coverage, your call hasn’t got a strong enough mobile network to fall back on and the call is forced to end.
The best way to improve your Wi-Fi speed and coverage at home is by moving your Wi-Fi Router to a central location in the house. This should reduce dead spots and ensure that your broadband speed remains consistent. If you’re still experiencing issues, get in touch with your broadband provider.
I am using Wi-Fi Calling but the call quality is still bad?
There are a few possible reasons why you’re still experiencing poor call quality, but the two most common reasons are:
- You are calling over 3rd party apps like WhatsApp, Microsoft Teams, Skype, or Facebook.
These third-party apps don’t offer the same audio and voice quality as Wi-Fi calls made using your phone’s built-in ‘Phone/Call’ feature. Try using the ‘Phone’ feature instead of third-party apps.
- Your Wi-Fi Network is experiencing issues or your house has Wi-Fi blackspots.
It’s common to have Wi-Fi issues, even with a service promising strong speeds and full coverage. We recommend testing in multiple rooms, especially where you make calls. Rooms with no connection or slow speeds are Wi-Fi blackspots. Moving your Wi-Fi router can help. If speeds remain inconsistent or don’t match your plan, contact your broadband provider.
Is it safe to use Wi-Fi Calling?
Wi-Fi Calling on Android and iPhones is perfectly safe. We’ll typically encrypt your voice data, even if you’re using an unsecured Wi-Fi Network. So, chat away with peace of mind!
