Data Usage

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Why do I have to keep buying add ons

Hello @Trevor Yates,

You don’t need to keep buying add-ons.

If you’re constantly running out of data, you can explore plan change options as it’ll be cheaper in most cases to just change to a higher tariff.

Have you checked the options in your account?

Mohammed

Hi,

I'v just joined ID Mobile and experiencing issues with data usage already.The internet is extremely slow when I switch to mobile data. I've checked the settings and they seem to be correctly connected.

Please help!

Hi @EgleMali 

We are sorry to hear you are experiencing issues with your data.

Please could you confirm the postcode where you are experiencing these issues and we’ll check to see if there are any reported problems within your area?

Thanks

Michelle 

Hi Michelle,

I live in Colindale,London. However, the internet connection is very slow when I try to use it in other areas of London. 

Thank you, 

Egle.

Hi @EgleMali,

Ah okay, you may be using the phone in congested areas. If you would like to tell us your postcode then we can check this for you or if you prefer, we can drop you a PM.

Ryan

Post code is NW9 5QF.

Thanks,

Egle.

Hi @EgleMali,

Thank you! I can see work undertaken on the 11th December in your area, has this made any change at all?

Ryan

It's same as always.

Also, regarding the monthly bill, will I be automatically charged from my debit or I need to do anything to proceed the payment?

Egle

Hi there @EgleMali 

Are the same problems you faced when you originally posted here still occurring?  Or have things improved in the past week or so?

Direct Debits would be the same as always unless you made any changes or were notified ahead of time otherwise.

Let us know anything you need help with though and we’ll help here, or send a private message to you if need be.