Skip to main content
iD Mobile
iD Mobile Employee
June 14, 2019
Blog

Data Usage

  • June 14, 2019
  • 11 replies
  • 1863 views

 

Please note: This article has been archived. For more information, click below.

 

    This topic has been closed for replies.

    11 replies

    Community Member
    March 27, 2020

    😃

    Rastislav Balog
    Community Member
    November 9, 2020

    Why do I have to keep buying add ons

    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    November 11, 2020

    Hello @Trevor Yates,

    You don’t need to keep buying add-ons.

    If you’re constantly running out of data, you can explore plan change options as it’ll be cheaper in most cases to just change to a higher tariff.

    Have you checked the options in your account?

     

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Community Member
    November 25, 2020

    Hi,

    I'v just joined ID Mobile and experiencing issues with data usage already.The internet is extremely slow when I switch to mobile data. I've checked the settings and they seem to be correctly connected.

    Please help!

    Michelle H
    iD Mobile Employee
    iD Mobile Employee
    November 28, 2020

    Hi @EgleMali 

    We are sorry to hear you are experiencing issues with your data.

     

    Please could you confirm the postcode where you are experiencing these issues and we’ll check to see if there are any reported problems within your area?

     

    Thanks

     

    Michelle 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Community Member
    November 28, 2020

    Hi Michelle,

    I live in Colindale,London. However, the internet connection is very slow when I try to use it in other areas of London. 

     

    Thank you, 

    Egle.

    Ryan D
    iD Mobile Employee
    iD Mobile Employee
    December 7, 2020

    Hi @EgleMali,

    Ah okay, you may be using the phone in congested areas. If you would like to tell us your postcode then we can check this for you or if you prefer, we can drop you a PM.

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Community Member
    December 8, 2020

    Post code is NW9 5QF.

     

    Thanks,

    Egle.

    Ryan D
    iD Mobile Employee
    iD Mobile Employee
    December 17, 2020

    Hi @EgleMali,

    Thank you! I can see work undertaken on the 11th December in your area, has this made any change at all?

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Community Member
    December 17, 2020

    It's same as always.

    Also, regarding the monthly bill, will I be automatically charged from my debit or I need to do anything to proceed the payment?

     

    Egle