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Data Usage

Userlevel 8
Data usage explained
Need help working out the amount of monthly data you need? Let us explain.

When you’re choosing an iD Mobile plan, you’ll want one with the right amount of monthly mobile data for your phone. You’ve got lots of choice. At the moment, we offer plans with data allowances ranging from 250MB to 20GB.

We understand that it can be tricky to choose the amount of data you need. Is 1MB enough? Will 10MB be too much? If these are the type of questions you’re asking yourself, read on for the answers.

How much data do I need?
According to recent reports, the average amount of mobile data being used in the UK each month is 2.5GB. But the amount you need really depends on what you use your phone for.
If you just use your phone for work, the chances are you’ll be doing nothing more than sending emails and browsing the web. For that type of use, 500MB allowance should be enough.
If you use your phone for leisure (streaming music, videos and games) then 2GB is probably the least amount of data you need a month. Even then you’ll need to be careful with video streaming.
If you decide to ‘go large’ and get a 20GB iD Mobile plan, you’ll be able to keep yourself entertained all through the month. For example, you can:
· Watch about 20 hours of standard quality Netflix.
· Play a mobile game like Fortnite for 8 days solid.
· Listen to an entire week of high quality Spotify music.
· Send over 30 million WhatsApp messages.
· Upload around 30,000 Facebook photos.

I think my data’s going to run out. What can I do?
You can keep a close eye on your data usage by logging in to the iD Mobile app or My Account online. You’ll be able to see exactly how much monthly data you’ve used, and how much you’ve got left until your allowances refresh.

If you think you’re going to use up all your data, you’ve got three choices:

1. Do nothing, and keep using your data. When your allowance runs out, you’ll be charged at our out-of-plan data rates. We don’t recommend you doing this, as it can be quite pricey.

2. Buy a data add-on. This tops up your allowance with more data to get you through the month. It works out much cheaper than our out-of-plan rates, so it’s a great way of giving your data a boost if it’s running low. Find out how to buy an add-on here:
How to buy an add-on

3. Turn your mobile data off. You can do this in your phone settings. The exact method varies by manufacturer but it’ll be something like Settings / Mobile network / Mobile data ‘off’. This is quite an extreme option, but if your allowances are refreshing in a day or two and you reckon you can get by on Wi-Fi, it might be your best move.

I’ve used up all my data. How do I get more?
Like we said above, you can buy a data add-on at any time. If you’ve used up your monthly data, buying an add-on works out a lot cheaper than racking up out-of-plan data charges.

If you find yourself buying data add-ons every month, you might want to consider changing plans to one with more data. If you’re interested in doing this, you’ll find all the information you need here:

How to change your iD Mobile plan

Can I use data abroad?
Yes, you can use your monthly data allowance (and data add-ons) in any of our 50 Inclusive Roaming destinations. If you’re abroad elsewhere (or if you run out of data in an Inclusive Roaming destination), you’ll be charged at our international roaming rates.

11 replies

Userlevel 1


Why do I have to keep buying add ons

Userlevel 7
Badge +9

Hello @Trevor Yates,

You don’t need to keep buying add-ons.

If you’re constantly running out of data, you can explore plan change options as it’ll be cheaper in most cases to just change to a higher tariff.

Have you checked the options in your account?




I'v just joined ID Mobile and experiencing issues with data usage already.The internet is extremely slow when I switch to mobile data. I've checked the settings and they seem to be correctly connected.

Please help!

Userlevel 3
Badge +6

Hi @EgleMali 

We are sorry to hear you are experiencing issues with your data.


Please could you confirm the postcode where you are experiencing these issues and we’ll check to see if there are any reported problems within your area?





Hi Michelle,

I live in Colindale,London. However, the internet connection is very slow when I try to use it in other areas of London. 


Thank you, 


Userlevel 7
Badge +9

Hi @EgleMali,

Ah okay, you may be using the phone in congested areas. If you would like to tell us your postcode then we can check this for you or if you prefer, we can drop you a PM.


Post code is NW9 5QF.




Userlevel 7
Badge +9

Hi @EgleMali,

Thank you! I can see work undertaken on the 11th December in your area, has this made any change at all?


It's same as always.

Also, regarding the monthly bill, will I be automatically charged from my debit or I need to do anything to proceed the payment?



Userlevel 6
Badge +9

Hi there @EgleMali 

Are the same problems you faced when you originally posted here still occurring?  Or have things improved in the past week or so?

Direct Debits would be the same as always unless you made any changes or were notified ahead of time otherwise.

Let us know anything you need help with though and we’ll help here, or send a private message to you if need be.