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Is Data add on usage used before Monthly data?

S
Community Member
Hi,

I purchased 1gb extra data this month as I thought my usage would be higher. I normally have 1gb per month as part of my plan.

However I didn’t need it as I ended up only using 950mb. The add on has just run out and I was anticipating having 1gb left but it looks like my normal monthly allowance was used in priority. Rather than 1gb I have 50mb left.

Is this correct?

i feel cheated out of 1gb.

thsnks

Stupiddougal

Best answer by Gregor

Hi @Stupiddougal

Add-ons are always used after your monthly allowance. It's the best to buy them when you are near the end of your data.

Here is the link to a guideline regarding add-ons.

Kind Regards
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3 replies

Gregor
Helpful
 Contributor
  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • Answer
  • April 16, 2019
Hi @Stupiddougal

Add-ons are always used after your monthly allowance. It's the best to buy them when you are near the end of your data.

Here is the link to a guideline regarding add-ons.

Kind Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
S
Community Member
  • Stupiddougal
  • Author
  • Community Member
  • 0 replies
  • April 16, 2019
Thanks for the reply.

That isn’t what happened with me - could someone look into for me?

Thanks

Matt
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • April 17, 2019
Hello @Stupiddougal,

Sorry we don't quite follow as we thought @Hikari answered this.

Data from an add-on is used after your monthly data.

Can you confirm how much data you get on your monthly plan and we'll try to advise.

Mohammed
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