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Is Data add on usage used before Monthly data?

  • 16 April 2019
  • 3 replies
  • 193 views
S
Rank
Hi,

I purchased 1gb extra data this month as I thought my usage would be higher. I normally have 1gb per month as part of my plan.

However I didn’t need it as I ended up only using 950mb. The add on has just run out and I was anticipating having 1gb left but it looks like my normal monthly allowance was used in priority. Rather than 1gb I have 50mb left.

Is this correct?

i feel cheated out of 1gb.

thsnks

Stupiddougal
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Best answer by Hikari 16 April 2019, 19:57

Hi @Stupiddougal

Add-ons are always used after your monthly allowance. It's the best to buy them when you are near the end of your data.

Here is the link to a guideline regarding add-ons.

Kind Regards
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3 replies

Hikari
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Userlevel 7
Badge +6
Hi @Stupiddougal

Add-ons are always used after your monthly allowance. It's the best to buy them when you are near the end of your data.

Here is the link to a guideline regarding add-ons.

Kind Regards
One thing that we all have in common here is that either seek for help or trying to help others.
S
Rank
Thanks for the reply.

That isn’t what happened with me - could someone look into for me?

Thanks

Matt
Mohammed
Rank
Userlevel 6
Badge +6
Hello @Stupiddougal,

Sorry we don't quite follow as we thought @Hikari answered this.

Data from an add-on is used after your monthly data.

Can you confirm how much data you get on your monthly plan and we'll try to advise.

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.

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