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I need to change my email and payment details

  • January 7, 2019
  • 7 replies
  • 749 views
Jacster
Community Member
My email address is [removed] i also need to change my direct debit details with you

Best answer by daniiiiiv

Hi @Jacster

Both of these changes can be made yourself within the app or website

Please log in, go to “My Account” -> “My details” and press “Edit my details” where you can change the email address.

As with payment details, this can be done by going into “Billing” where you will see options such as “Manage my direct debit” and “change my billing method”. In the manage my direct debit, you can change your details and of course the payment date.

Regards

Dan
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7 replies

daniiiiiv
Bronze
 Contributor
  • daniiiiiv
  • Bronze
 Contributor
  • Answer
  • January 7, 2019
Hi @Jacster

Both of these changes can be made yourself within the app or website

Please log in, go to “My Account” -> “My details” and press “Edit my details” where you can change the email address.

As with payment details, this can be done by going into “Billing” where you will see options such as “Manage my direct debit” and “change my billing method”. In the manage my direct debit, you can change your details and of course the payment date.

Regards

Dan
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    A
    • Anonymous
    • October 2, 2021

    Hi

     

    how do I change my email for ID Community log in? 
    my details on my account are ok but my ID community is linked to an email address I don’t wish it to 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • October 3, 2021

    @Martin Kellaway,

     

    Unfortunately, you can’t change the email address for your Community account but you should be able to manage your notifications via your Community profile settings. Click your profile icon then Settings. 

     

    Kash

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    A
    • Anonymous
    • October 3, 2021

    How do I delete my profile on ID Community then?

    I want to stop receiving emails to the account that my ID Community is linked to 

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • October 4, 2021

    Hey @Martin Kellaway,

    I’ve edited Kash’s response to clarify.

    You can’t change your iD Community email, but you can manage your notifications.

     

    Click your profile Icon, Settings then Settings from the 3 tabs. 

    If you still wanted to delete your Community account, please let us know.

     

    Mohammed

     

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    A
    • Anonymous
    • October 4, 2021

    Thanks for this. Please go ahead and delete my ID community account.

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • October 4, 2021

    Erased user

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