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Question

Payment failing

  • October 30, 2022
  • 2 replies
  • 94 views
B
Community Member

I have been trying to pay my bill, with different cards for accounts that 100% have the funds, and it keeps saying payment has failed.

I don't know how to fix this and I need to be able to use my phone!

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • October 31, 2022

You could try the iD automated telephone payment service on 0333 003 0001, and entering the mobile number to pay.

Good luck @Buffwyn.

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • November 7, 2022

I have been trying to pay my bill, with different cards for accounts that 100% have the funds, and it keeps saying payment has failed.

I don't know how to fix this and I need to be able to use my phone!

Hello @Buffwyn,

Are you still having issues?

Make sure that the name on the account and card matches as the billing details need to be the same.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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