I have been charged £5 for a single call to a UK mobile number. It is listed on my bill as out of plan. Why???
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Hi thanks, yes I will try the chat. However, it would be helpful if you included somewhere on your website exactly what is and isn't included in your plan. I cannot find this information anywhere. Do you have a link?
Hi
You should find all the information you need on bill, bill capping, allowances and charges on this link below -
https://community.idmobile.co.uk/bills-bill-capping-allowances-and-charges-60
Let me know if this helps
Thanks,
Pearl
Thanks for the link but this is where I have already looked and I have rechecked and there is nothing in there to tell you why a call to a UK mobile number would incur out of plan charges when you have minutes, texts and data remaining.
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