2 direct debits taken | iD Mobile Community
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2 direct debits taken

  • March 21, 2025
  • 2 replies
  • 20 views

Toni1968
Community Member

Hi, 2 direct debits take on 14 March, £7.90 and £ 7.00 out of my bank account. Can I have my money back please 

March 21, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Toni1968  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 21, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Toni1968  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 24, 2025

Hey there ​@Toni1968, we hope the kind advice from ​@MZone has been able to help and our live-chat could resolve this for you.

 

If not, please do let us know.

 

Thanks,

Tyler