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2 direct debits taken

Toni1968
Community Member

Hi, 2 direct debits take on 14 March, £7.90 and £ 7.00 out of my bank account. Can I have my money back please 

Pinned reply

March 21, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Toni1968  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 21, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Toni1968  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@Toni1968, we hope the kind advice from ​@MZone has been able to help and our live-chat could resolve this for you.

     

    If not, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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