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Accidently ordered twice

  • November 29, 2024
  • 2 replies
  • 74 views

Hi, I accidently ordered 2 Samsung contracts, because the confirmation email went to my spam, so thought it hadn't gone through. Please can you contact me so I can cancel the duplicate order.

Many Thanks

Jake

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 29, 2024

Hi there Jake (​@JakeDanesh)

 

If you contact them via live chat they should be able to sort this out. You’re not the first and won’t be the last one to do this.

 

This link shows how and when to get to their chat and if the live chat button doesn’t show:

 

iD Mobile

 

Start the chat with speak to person to bypass their automated bot

 

Let us know how you get on (tomorrow now though)


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 2, 2024

Hi ​@JakeDanesh 

 

We’d recommend the same as ​@Daz_S above, please get in touch via Live Chat, Facebook or Twitter so that we can assist in getting the duplicate order cancelled.

 

Tom