I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

This is a billing issue and you need to speak to live chat as we can’t help on the community sorry @Carole Layne

Hey there @Carole Layne, we’re sorry to hear that.Can you confirm that nothing worked at all, and that you’re not back in the UK and the add-on has expired?Thanks,Tyler

add on didnt work but still been charged

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