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Question

add on didnt work but still been charged

Carole Layne
Community Member

I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 21, 2025

    This is a billing issue and you need to speak to live chat as we can’t help on the community sorry ​@Carole Layne 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 21, 2025

    Hey there ​@Carole Layne, we’re sorry to hear that.

     

    Can you confirm that nothing worked at all, and that you’re not back in the UK and the add-on has expired?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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