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add on didnt work but still been charged

  • March 19, 2025
  • 2 replies
  • 26 views
Carole Layne
Community Member

I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

Best answer by MZone

This is a billing issue and you need to speak to live chat as we can’t help on the community sorry ​@Carole Layne 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 21, 2025

    This is a billing issue and you need to speak to live chat as we can’t help on the community sorry ​@Carole Layne 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 21, 2025

    Hey there ​@Carole Layne, we’re sorry to hear that.

     

    Can you confirm that nothing worked at all, and that you’re not back in the UK and the add-on has expired?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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