add ons don't work in Turkey. | iD Mobile Community
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add ons don't work in Turkey.

  • August 13, 2025
  • 5 replies
  • 20 views

Iv been billed £35 and didn't work 

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

Hey there ​@Stevensdd, sorry to hear that. Are you still in Turkey now, or back home?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

Back home 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

I’m sorry to hear it didn’t work ​@Stevensdd. What date did you purchase it for, and what was the add-on length please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

£35  on the 8th for 10 days


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 13, 2025

Hey there ​@Stevensdd, no problem. We’d need to wait for the add-on to run out, just so we can check it wasn’t used and then refund you. Therefore, please message us back here on 19th August 2025, and we’ll drop you a PM and get that refunded for you.

 

Sorry again that it didn’t work.

 

Thanks,

Tyler