Being charged twice for my mobile

Hey there ​@MWood1979, thank you for reaching out.

I’ve removed your phone number from your post for security purposes as personal information.

Had you requested the cancellation of your old plan?

If not, it’ll continue on the same plan and payments until you cancel it. Or did you take out an upgrade?

Thanks,

Tyler

Good morning Tyler,

Thank you for your reply.

I took up an upgrade but still being charged twice. One is my old plan at £15.60 and one is the upgrade at £7.00.

Please can you cancel asap the plan that is still charging me £15.60.

Many thanks,

Mrs Wood 

Hey there ​@MWood1979, if you ordered an upgrade, this would automatically take over the new plan and cost, so you wouldn’t be charged twice. Therefore, a new contract must’ve been ordered I’m afraid.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler