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Hi, 

Reference: ...

I have looked at my bank statement and I am being charged twice, £15.60 & £7.00, for my one mobile. 
 

My old contract was for the amount of £15.60 and this should of been cancelled. My current contract is for the £7.00 I’m being charged a month. 

Please could you contact me asap.

I would also like my PAC code.

Many thanks,

Mrs Wood 

Hey there ​@MWood1979, thank you for reaching out.

 

I’ve removed your phone number from your post for security purposes as personal information.

 

Had you requested the cancellation of your old plan?

 

If not, it’ll continue on the same plan and payments until you cancel it. Or did you take out an upgrade?

 

Thanks,

Tyler


Good morning Tyler,

 

Thank you for your reply.

 

I took up an upgrade but still being charged twice. One is my old plan at £15.60 and one is the upgrade at £7.00.

 

Please can you cancel asap the plan that is still charging me £15.60.

 

Many thanks,

 

Mrs Wood 


Hey there ​@MWood1979, if you ordered an upgrade, this would automatically take over the new plan and cost, so you wouldn’t be charged twice. Therefore, a new contract must’ve been ordered I’m afraid.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


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