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bill

  • March 4, 2025
  • 1 reply
  • 31 views
Scubamike
Community Member

My first bill was paid on the 3rd of march and I accidentally cancelled the direct debit but set it back up. I also changed my payment date for the payments, today I went onto the ID App and it's saying my bill is overdue and my new direct debit I set up has also been cancelled and I can't set a new one until I pay again but I have already paid. Can you please explain what has happened. Many thanks. Michael Milner. 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 5, 2025

    Hi ​@Scubamike 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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