Skip to main content
Solved

bill

K
Community Member

Hi my bill is showing 74.16 and it was supposed to be 39.99 I can't understand it for what is that price how can I contact someone??? 

Best answer by WelshPaul

iD Mobile offers live chat as a communication channel, available from 9am to 8pm Monday to Friday, and 9am to 6pm on weekends and bank holidays. You can access the live chat feature on their website at www.idmobile.co.uk/live-chat.

 

View original

    3 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2894 replies
    • Answer
    • April 10, 2025

    iD Mobile offers live chat as a communication channel, available from 9am to 8pm Monday to Friday, and 9am to 6pm on weekends and bank holidays. You can access the live chat feature on their website at www.idmobile.co.uk/live-chat.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3953 replies
    • April 12, 2025

    Hey there ​@Kristinka789, we hope the kind advice from ​@WelshPaul was able to help and you were able to contact our live-chat.

     

    If not, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12

    Hi ​@Kristinka789 

    How long have you been with iD Mobile? Have you recently moved from another provider?

    The extra charge can be due to anything from the changeover date from a previous network or out of plan charges e.g. use of short codes.

    What does your current bill say?

    You can access and download your current and previous bills by logging into the iD Mobile app or online My Account, then navigating to the "Bills" or "My Billing" section. You can then download the bills in PDF format which will detail your usage.
     

    Please let us know if you still need help x x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions