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bill cap

N
Community Member

Hi is it possible to increase my bill cap above £50 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1072 replies
    • March 5, 2025

    If the app only lets you increase it to £50 then you need to use the iD online Live Chat service, to speak to a customer adviser ​@Nicol  

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8279 replies
    • March 5, 2025

    Hi ​@Nicol 

     

    The bill cap will be changeable in the iD Mobile app, the limit will be seen there.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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