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Bill paid but no service,

  • March 19, 2025
  • 1 reply
  • 45 views
M
New Contributor

I have paid my bill, there are multiple transactions pending in my bank for the amount needed, but haven't been accepted, I need to speak to someone to get service restored

    1 reply

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • March 19, 2025

    Hey ​@Misherwood90. We had an issue with payments yesterday. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

    If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

    Type ‘Speak to someone’ to connect to an agent.

    iD Community Manager

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