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Bill paid twice, need a refund

L
Community Member

Hi. My bill payment went twice from my bank account. How do I get a refund?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@longbo43   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 673 replies
    • Answer
    • March 27, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@longbo43   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
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    • March 28, 2025

    Hey there ​@longbo43, we hope the advice from ​@MZone was able to help and you’ve been able to contact our live-chat for your refund.

     

    If not, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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