Hi. My bill payment went twice from my bank account. How do I get a refund?

Probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @longbo43The advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hey there @longbo43, we hope the advice from @MZonewas able to help and you’ve been able to contact our live-chat for your refund.If not, please let us know.Thanks,Tyler

Bill paid twice, need a refund | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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