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Bill paid twice, need a refund

  • March 27, 2025
  • 2 replies
  • 107 views
L
Community Member

Hi. My bill payment went twice from my bank account. How do I get a refund?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@longbo43   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    This topic has been closed for replies.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 27, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@longbo43   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 28, 2025

    Hey there ​@longbo43, we hope the advice from ​@MZone was able to help and you’ve been able to contact our live-chat for your refund.

     

    If not, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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