billed twice on same day

Hey there ​@Juventino, sorry to hear that.

Have both payments been taken from your bank account please, or still pending?

Thanks,

Tyler

Both taken. Both on the same day being the 12th. X2 £6.

Thanks.

Hey there ​@Juventino, in that case, you’d have the option for us to refund this, or leave it on your account to pay for your next bill, next month.

Please let us know which you wish to do.

Thanks,

Tyler

A refund please. 

Thank you.

Hey there ​@Juventino, no problem.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler