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billed twice on same day


Hello,

I have been billed twice on the same day. Double payment taken from my account. I have not made any extra payments. Looking on this forum, seems to occur a bit too frequently!

Please assist.

Thanks

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • March 17, 2025

Hey there ​@Juventino, sorry to hear that.

 

Have both payments been taken from your bank account please, or still pending?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • March 17, 2025

Both taken. Both on the same day being the 12th. X2 £6.

Thanks.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3719 replies
  • March 18, 2025

Hey there ​@Juventino, in that case, you’d have the option for us to refund this, or leave it on your account to pay for your next bill, next month.

 

Please let us know which you wish to do.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • March 18, 2025

A refund please. 

Thank you.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3719 replies
  • March 18, 2025

Hey there ​@Juventino, no problem.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler