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Question

billing

  • August 3, 2025
  • 9 replies
  • 37 views

Hi I have just received a bill which says it being taken from my account 13/8/2025 but on my app it says payment is being taken on 12/9

9 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

Hi ​@Tony2709  it sounds like your app is referring to the following bill.

Sorry for any confusion caused.


  • Author
  • Active Contributor
  • August 4, 2025

By following bill you mean the next bill after the one that will be taken on the 13/8?


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

The dates seem to add up to that ​@Tony2709  but it is odd that its showing like that?

I your bill normally taken on or around the 13th?


  • Author
  • Active Contributor
  • August 4, 2025

I've only just taken out the contract, the 30th July, so this will be my first payment 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

It seems the app is referring to your September bill ​@Tony2709 


  • Author
  • Active Contributor
  • August 4, 2025

Ok thanks, got a bit confused 


  • Author
  • Active Contributor
  • August 4, 2025

Ok thanks, I got a bit confused as to why I've had 2 different payment dates so close to taking my contract out, the app isn't showing the August one I don't think 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

Would you like for us to double check this for you ​@Tony2709 ?

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • Author
  • Active Contributor
  • August 4, 2025

Ok will do