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bills

  • March 28, 2025
  • 1 reply
  • 25 views
Donb52
Community Member

My contract is £6 a month but i got billed over £10 i have hardly used my phone so have not used my price cap.in fact my roll over is now over 38 g .im on 20 gig plus unlimited calls and texts .

Best answer by Tyler C

Hey there ​@Donb52, sorry to hear that.

 

Your itemised bill should show why you have been charged more. It’s most likely due to either changing your direct debit date or plan recently, or due to the RPI/CPI price increases in April, if you believe to have not used your bill cap.

 

Thanks,

Tyler

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • March 28, 2025

    Hey there ​@Donb52, sorry to hear that.

     

    Your itemised bill should show why you have been charged more. It’s most likely due to either changing your direct debit date or plan recently, or due to the RPI/CPI price increases in April, if you believe to have not used your bill cap.

     

    Thanks,

    Tyler

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