Hi ​@Id mob6767 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

-Michael Z

hi ive just created an order order number 146936862 and i needed to add a PAC code to transfer my number over however i didnt see that option before i completed everything

Hi ​@mclarenf1,

Not to worry! Once you receive your order, you can contact our team via live chat and they’d be happy to help with your request.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi there, 

I can’t make any calls or access my mobile data. When I try to call someone it instead sends me to the billing helpline and informs me that my bills are up to date, then it hangs up on me. 

Can you help me with this issue please?

Hi ​@Brianm110,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

need to speak with customer services

Hi ​@Rennie322 

To reach our Customer Service team, you can contact us via our social channels (Facebook or Instagram), Live Chat at https://www.idmobile.co.uk/live-chat , or email us at socialqueries@idmobile.co.uk with the details of your query.

-Michael Z

Hi,

It looks like I have a stuck port, can you help?

Hi ​@Rennie322,

If you have contacted us on the requested platforms, we will be more than happy to assist you there.

Thanks,
Hosai

How do you access data usage breakdown as my bill I cannot understand the charge on my bill.

Hi ​@Nicholas Wood 

 You can view a breakdown of your usage, but it’s important to set expectations on what’s available.

Through your iD Mobile account (app or online), you can check:

• Your data usage (how much you’ve used and have left)
• Your minutes and texts usage

By default, we don’t provide a fully itemised bill showing every individual call, text, or data session within your account view.

To check your usage:

1. Log in to your iD Mobile account
2. Go to the “My Usage” section
3. You’ll see a summary of your allowances and what you’ve used so far

If you do need an itemised bill, you can contact us via live chat and an agent will be able to raise a request for this on your behalf:

• 💬 https://www.idmobile.co.uk/live-chat

-Michael Z