Hi ​@Id mob6767 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

-Michael Z

hi ive just created an order order number 146936862 and i needed to add a PAC code to transfer my number over however i didnt see that option before i completed everything

Hi ​@mclarenf1,

Not to worry! Once you receive your order, you can contact our team via live chat and they’d be happy to help with your request.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi there, 

I can’t make any calls or access my mobile data. When I try to call someone it instead sends me to the billing helpline and informs me that my bills are up to date, then it hangs up on me. 

Can you help me with this issue please?

Hi ​@Brianm110,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

need to speak with customer services

Hi ​@Rennie322 

To reach our Customer Service team, you can contact us via our social channels (Facebook or Instagram), Live Chat at https://www.idmobile.co.uk/live-chat , or email us at socialqueries@idmobile.co.uk with the details of your query.

-Michael Z

Hi,

It looks like I have a stuck port, can you help?

Hi ​@Rennie322,

If you have contacted us on the requested platforms, we will be more than happy to assist you there.

Thanks,
Hosai

How do you access data usage breakdown as my bill I cannot understand the charge on my bill.

Hi ​@Nicholas Wood 

 You can view a breakdown of your usage, but it’s important to set expectations on what’s available.

Through your iD Mobile account (app or online), you can check:

• Your data usage (how much you’ve used and have left)
• Your minutes and texts usage

By default, we don’t provide a fully itemised bill showing every individual call, text, or data session within your account view.

To check your usage:

1. Log in to your iD Mobile account
2. Go to the “My Usage” section
3. You’ll see a summary of your allowances and what you’ve used so far

If you do need an itemised bill, you can contact us via live chat and an agent will be able to raise a request for this on your behalf:

• 💬 https://www.idmobile.co.uk/live-chat

-Michael Z

Hi. I switched from 3 to ID this week. I want to keep my old phone number. Yesterday was the day to swap my old number to the ID Sim. Since yesterday 11:00 my old sim card is deactivated I switched to the ID sim I had internet but I haven't got any mobile line connection. Now after a day later  non of my mobile number is available. My old ID number is [REMOVE]. 
I it possible to do something with my situation?

Hi ​@Lesleee,

Thanks for getting in touch.

Just a quick reminder that this is a public forum, so please avoid posting any personal information, such as your mobile number or account details, in future.

We're sorry to hear you're having issues following your number transfer.

It can sometimes take a little while for all services to become fully active after a PAC transfer. In the meantime, we'd recommend trying the following:

For iPhone:

• Go to Settings
• Tap General
• Select Transfer or Reset iPhone
• Tap Reset
• Choose Reset Network Settings

For Android:

• Go to Settings
• Tap General Management or System
• Select Reset
• Tap Reset Network Settings
• Confirm the reset

After the reset:

• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then back off.
• Check that network selection is set to Automatic.

If you're still unable to make calls or use your transferred number after trying the above, we'd recommend contacting our Customer Service team via Live Chat so they can check the status of your number transfer and SIM provisioning.

Regards,

Gemma M

The iD Mobile Social Media Team