Solved

Can't call an NHS number due to call cap limit - but I have unlimited calls

Forum|Forum|11 months ago
March 3, 2025
2 replies
152 views

Sophie McCarthy
Community Member

I keep getting an automated message when I try to call an NHS number saying my cap has been reached. But my contract has unlimited calls so this should not be the case. I need this resolved asap as it is an NHS and healthcare related call!

Best answer by andewhite

Unfortunately @Sophie McCarthy, not all UK numbers are included in the UNLIMITED calls allowance of iD Mobile pay monthly plans.

Is the NHS number you’re calling included in your iD plan calls allowance?

This community article might help.

+26

andewhite
Platinum  Contributor
Answer
Forum|Forum|11 months ago
March 3, 2025

Unfortunately @Sophie McCarthy, not all UK numbers are included in the UNLIMITED calls allowance of iD Mobile pay monthly plans.

Is the NHS number you’re calling included in your iD plan calls allowance?

This community article might help.

Forum member (non-iD).

Like

N

+22

Natalie W
iD Mobile Employee
Forum|Forum|11 months ago
March 4, 2025

Hello @Sophie McCarthy

Thanks for posting.

We are sorry to hear you are experiencing issues with making calls.

As @andewhite has advised, there are some numbers that are not included so please do take a look at the link they have provided and let us know if we can assist further.

Thanks,

Natalie

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