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I keep getting an automated message when I try to call an NHS number saying my cap has been reached. But my contract has unlimited calls so this should not be the case. I need this resolved asap as it is an NHS and healthcare related call!

Unfortunately ​@Sophie McCarthy, not all UK numbers are included in the UNLIMITED calls allowance of iD Mobile pay monthly plans. 

Is the NHS number you’re calling included in your iD plan calls allowance?

This community article might help. 

Hello ​@Sophie McCarthy 

 

Thanks for posting. 

We are sorry to hear you are experiencing issues with making calls. 

As ​@andewhite has advised, there are some numbers that are not included so please do take a look at the link they have provided and let us know if we can assist further. 

 

Thanks, 

 

Natalie 

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