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Question

Cancelled Contract within 14 days

T
New
 Contributor

Hi,

 

I cancelled my contract within the 14 days cooling off period and believe that an outstanding debt has been passed onto a debt collection agency.

 

I received an email to say my cancellation has been approved and another all outstanding bills has been paid but I have been receiving calls from an agency related to id mobile debts.

 

Can anyone help?

 

Thanks

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 12, 2025

    Hey there ​@Tonymccabe84, sorry to hear that.

     

    When you cancel with us within the returns period, you’d still be liable for the final bill, which is the time the line-rental was opened for from dispatch.

     

    Would you like us to send a PM and check how much is owed and advise how to pay?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New
 Contributor
    • Tonymccabe84
    • Author
    • New
 Contributor
    • 1 reply
    • March 13, 2025

    Hi Tyler,

     

    Yes please contact via pm.

     

    Cheers

     

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 13, 2025

    Hey there ​@Tonymccabe84, 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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