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Cannot access last 6 months of bills

  • October 13, 2024
  • 3 replies
  • 45 views

Hi,

I recently left iD, but when I try to access the last six months of bills in the mobile app and the my.idmobile website I get a “Oops... something went wrong.” message.  

 

 

Could you fix it please or let me know how else I can download them.

Thanks

3 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 16, 2024

Hi @Steve C 

 

Does the same happen when trying to use the iD Mobile website instead?

 

https://my.idmobile.co.uk/login

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • October 16, 2024

Hi Tom,

Yes website too.

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1995 replies
  • October 21, 2024

@Steve C -

iD Mobile

Sorry to hear this, best option would be to contact Live Chat and request for them to be emailed to you. Thanks.