cannot pay bill

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I have been unable to pay my bill as I have had my plan disconnected, this means that I have been unable to log into mobile banking to verify payments. As it stands I have no way of paying my outstanding balance that I am aware of.

Z

Zandile M

iD Mobile Employee

Hi @tabbrie

Thank you for getting in touch, and I’m sorry to hear about the difficulties you’re having.

I understand that your plan has been disconnected, which is preventing you from accessing mobile banking to complete verification and make a payment. I appreciate how frustrating this situation must be.

Even with a disconnected service, you can still make a payment towards your outstanding balance through alternative methods

1. Pay with the iD app. Navigate to My Billing and click on 'Make a payment'. Download it for free if you haven't already done so.
2. Pay online with My Account. Navigate to My Billing and click on 'Make a payment'.
3. Pay by phone. Call our dedicated payment line on 03330030001.

Thank you,

Zandile m

The iD Mobile Team

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