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Question

cannot pay bill

  • April 29, 2026
  • 1 reply
  • 13 views
T
Community Member

I have been unable to pay my bill as I have had my plan disconnected, this means that I have been unable to log into mobile banking to verify payments. As it stands I have no way of paying my outstanding balance that I am aware of.

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 30, 2026

    Hi ​@tabbrie 

     

    Thank you for getting in touch, and I’m sorry to hear about the difficulties you’re having.

    I understand that your plan has been disconnected, which is preventing you from accessing mobile banking to complete verification and make a payment. I appreciate how frustrating this situation must be.

    Even with a disconnected service, you can still make a payment towards your outstanding balance through alternative methods

    1. Pay with the iD app. Navigate to My Billing and click on 'Make a payment'. Download it for free if you haven't already done so.
    2. Pay online with My Account. Navigate to My Billing and click on 'Make a payment'.
    3. Pay by phone. Call our dedicated payment line on 03330030001.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

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