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Charged Twice

  • March 5, 2025
  • 1 reply
  • 22 views
Claire Parmley
Community Member

Hi I’ve recently changed from a sim only plan to a new contract, however they’re still taking the Sim only charge from my bank on top of my new monthly plan… is there any way to speak to someone about this?

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 5, 2025

    Hi ​@Claire Parmley 

     

    It sounds like you haven’t changed your existing plan, but instead purchased a new, separate plan.

     

    Have you been given a new mobile number?

     

    Tom

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