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direct debit

C
Active Contributor

Hi my monthly direct debit is 14.00 but 37.99 has just been taken from my account van you advise thanks 

Best answer by Tom

Hi ​@Colin Southgate 

 

No worries, glad to hear that’s sorted.

 

Tom

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    5 replies

    C
    Active Contributor

    Hi forget this message I was looking at wrong account 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7886 replies
    • March 7, 2025

    Hi ​@Colin Southgate 

     

    Have you checked your bill in the iD Mobile app or via email?

     

    Have you made an upgrade or plan change recently?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor

    Hi Tom apologies I was looking at the wrong account I think the charges are for my wife's and daughters phones 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7886 replies
    • Answer
    • March 7, 2025

    Hi ​@Colin Southgate 

     

    No worries, glad to hear that’s sorted.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor

    Thanks Tom have a good day 

    Tom
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    • Tom
      Tom

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