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Hi my monthly direct debit is 14.00 but 37.99 has just been taken from my account van you advise thanks 

Hi forget this message I was looking at wrong account 

Hi ​@Colin Southgate 

 

Have you checked your bill in the iD Mobile app or via email?

 

Have you made an upgrade or plan change recently?

 

Tom

Hi Tom apologies I was looking at the wrong account I think the charges are for my wife's and daughters phones 

Hi ​@Colin Southgate 

 

No worries, glad to hear that’s sorted.

 

Tom

Thanks Tom have a good day 

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