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direct debit

  • March 7, 2025
  • 5 replies
  • 37 views

Hi my monthly direct debit is 14.00 but 37.99 has just been taken from my account van you advise thanks 

Best answer by Tom

Hi ​@Colin Southgate 

 

No worries, glad to hear that’s sorted.

 

Tom

5 replies

  • Author
  • Active Contributor
  • March 7, 2025

Hi forget this message I was looking at wrong account 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • March 7, 2025

Hi ​@Colin Southgate 

 

Have you checked your bill in the iD Mobile app or via email?

 

Have you made an upgrade or plan change recently?

 

Tom


  • Author
  • Active Contributor
  • March 7, 2025

Hi Tom apologies I was looking at the wrong account I think the charges are for my wife's and daughters phones 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 7, 2025

Hi ​@Colin Southgate 

 

No worries, glad to hear that’s sorted.

 

Tom


  • Author
  • Active Contributor
  • March 7, 2025

Thanks Tom have a good day