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direct debit

  • March 25, 2025
  • 4 replies
  • 48 views

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile 

 

Best answer by Tyler C

Hey there ​@Anneka, as of right now, when logged in, does it show your direct debit is active?

 

Have you asked your bank if it’s active also?

 

Thanks,

Tyler

4 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • March 25, 2025

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile 

 

Afternoon ​@Anneka  log into the Live Chat and in the mess box type in To speak to someone.

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday, and Bank Holidays

https://www.idmobile.co.uk/live-chat

 

Joe


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • March 25, 2025

Hi ​@Anneka,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance or haven’t contacted the team, please let us know.

 

Kash


  • Author
  • New Contributor
  • March 25, 2025

No the issue hasn't resolved, If possible i need to speak someone to make sure my direct debit is set up 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 26, 2025

Hey there ​@Anneka, as of right now, when logged in, does it show your direct debit is active?

 

Have you asked your bank if it’s active also?

 

Thanks,

Tyler