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direct debit

  • March 25, 2025
  • 4 replies
  • 48 views
A
New Contributor

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile 

 

Best answer by Tyler C

Hey there ​@Anneka, as of right now, when logged in, does it show your direct debit is active?

 

Have you asked your bank if it’s active also?

 

Thanks,

Tyler

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • March 25, 2025

    Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile 

     

    Afternoon ​@Anneka  log into the Live Chat and in the mess box type in To speak to someone.

    Our Live Chat team are available 9am - 8pm Monday to Friday,

    and 9am - 6pm Saturday, Sunday, and Bank Holidays

    https://www.idmobile.co.uk/live-chat

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • March 25, 2025

    Hi ​@Anneka,

    Welcome to the Community!

    I hope that your issue is resolved.

    If you require further assistance or haven’t contacted the team, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Anneka
    • Author
    • New Contributor
    • March 25, 2025

    No the issue hasn't resolved, If possible i need to speak someone to make sure my direct debit is set up 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • March 26, 2025

    Hey there ​@Anneka, as of right now, when logged in, does it show your direct debit is active?

     

    Have you asked your bank if it’s active also?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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