Solved

direct debit

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile

Best answer by Tyler

Hey there @Anneka, as of right now, when logged in, does it show your direct debit is active?

Have you asked your bank if it’s active also?

Thanks,

Tyler

+7

Anneka wrote:

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile

Afternoon @Anneka log into the Live Chat and in the mess box type in To speak to someone.

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday, and Bank Holidays

Joe

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉

+24

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance or haven’t contacted the team, please let us know.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

No the issue hasn't resolved, If possible i need to speak someone to make sure my direct debit is set up

+24

Hey there @Anneka, as of right now, when logged in, does it show your direct debit is active?

Have you asked your bank if it’s active also?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

Sign up