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direct debit

  • July 22, 2025
  • 4 replies
  • 26 views

  • New Contributor

Why am I getting a text for adding bank account when I have just paid off my phone, surly bits my choice.

Best answer by andewhite

Your 24-month minimum term has ended, but your iD contract has not, ​@Zol

Unless you leave iD for another network (PAC or STAC), or give 30-days notice of cancellation, you will need to continue paying for your iD contract.

This community article might help. 

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 22, 2025

Your 24-month minimum term has ended, but your iD contract has not, ​@Zol

Unless you leave iD for another network (PAC or STAC), or give 30-days notice of cancellation, you will need to continue paying for your iD contract.

This community article might help. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Zol, we hope the kind advice from ​@andewhite has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 5, 2025

I haven't got id mobile account anymore I need to pay my final bill but won't recognize when I log in , is there a tel number to phone or email address to contact id Mobile.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi ​@Zol 

 

You’ll be able to call our manual payment line on 0333 003 0001 from a non-iD Mobile number to make payment.

 

Tom