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DOUBLE CHARGE DIDNT CANCEL MY OLD PLAN

  • March 7, 2025
  • 1 reply
  • 31 views
Saralee
New Contributor

I have just realised thanks to the app snoop that when I got my son's upgrade in SEPTEMBER!!!! THAT THEY DIDNT CANCEL HIS OLD PLAN!!! I am owed £17 a month and I demand an immediate refund! Longing to speak to a human regarding you collosal screw up!!! 

      1 reply

      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • March 7, 2025

      Hi ​@Saralee 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Tom

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