My account has been disabled as I'm leaving ID. I'm not sure why my final bill.is no high and I haven't been sent an actual bill. How can I view this to see what all the charges are.
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Log into your online account or use the iD mobile app.
Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hi
You should receive a final bill via email, have you cancelled your contract early?
If so, you’ll owe for bills through to the contracted term end date.
If you’re still unsure about the amount of the final bill, please let us know so we can get in touch and take a look.
Tom
I'm on a 30 day rolling contract. I paid on the 21st of the month.
I can't view my bill as I get "an error has occurred when trying to log in" must be due to me ending my time with ID.
ID have sent an amount to me why haven't they sent a PDF with the final amount. I just want to view it to understand the charges.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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