Final bill info request incorrect

Hey there ​@jamescast, thank you for reaching out.

When texting info, it’ll give you your balance that’s currently remaining on the contract to pay, as well as any outstanding bills.

If you’d like us to PM you to double check your bill(s), we can do so.

Thanks,

Tyler

Hi Tyler, yes please.

It is returning the balance remaining of my contract to pay (32.20) and adding the line rental remaining of the previous billing cycle (which was paid end of Feb, billing period 14/2 - 13/3).

Please if you can PM to check.

Thanks

As expected, a day later and the bill has decreased to £44.70.

This amount is taking into account remaining days in my previous billing period that gets paid by DD in the middle of the cycle. My previous billing period was 14/2 - 13/3 and paid on 28/2. The outstanding bill is adding on the remaining days of that period (13 days) as it doesn’t recognise I have paid already.

My contract end date is 13/4/25 and the last billing period is 14/3 - 13/4. Total cost £30.20 is the correct amount outstanding.

contract to pay (30.20)*

Hey there ​@jamescast, no problem, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Another day has passed. Final bill has decreased to £43.71. This is because there are 12 days left of previous billing cycle. This has already been paid by DD on 28/2.

the system is returning my final bill period (24 of 24) which will be £30.20 (this if for my final month 14/3 - 13/4) plus the days remaining on my previous billing period that has paid. The system is incorrect.

I have not yet received a private message?

Hi ​@jamescast,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Please may someone respond to the private message? I received the first private message but they has been no communication since providing my details.

I am unsure why a simple confirmation of final bill amount is taking so long?

Alas ​@jamescast, this online public forum really is the slowest way of interacting with the iD Mobile customer service team. 

Given your final iD bill is only produced the day after your account is closed (i.e. your iD SIM is disconnected from their network).

Not sure iD customer service have a way of forecasting the actual final bill amount, because it may need to include out-of-plan usage. 

• How do I contact iD Mobile? F.A.Q.

andewhite wrote:

jamescast wrote:

…

I am unsure why a simple confirmation of final bill amount is taking so long?

 

Alas ​@jamescast, this online public forum really is the slowest way of interacting with the iD Mobile customer service team. 

Given your final iD bill is only produced the day after your account is closed (i.e. your iD SIM is disconnected from their network).

Not sure iD customer service have a way of forecasting the actual final bill amount, because it may need to include out-of-plan usage. 

• How do I contact iD Mobile? F.A.Q.

 

 

Thanks ​@andewhite for the link.

At the moment I am letting the days count down to be more inline with what is left of my contract (one more payment of £30.20, billing cycle will be 14/3-13/4). The automated estimated final bill is including the remaining days of my previous billing cycle, as each day passes the final bill reduces by around 99p (today is £41.72).
My bills are paid by DD in the middle of the invoiced period which is why the system may still be including the days I have paid, as they have not passed yet.

I have my new sim ready for activation/PAC but was awaiting a response so I am not stung with an amount I was not aware of. It’s a super cheap 30 day rolling sim that I am prepared to lose the last month of iD/pay the final month early.

I have just called 7777 from the link you provided. The lady I spoke to said the best option, other than waiting for the contract to end, is to let the days count down as I have explained above (approaching 14/3) , then pay a final bill that is as close as possible to £30.20.

Hi ​@jamescast 

We apologise for any delays with the private messages, this can happen over a weekend but I can see there has been a reply.

We will continue to pick this up with you from there. 

Thanks, 

Natalie