Final bill info request incorrect

jamescast · 2025-02-27T11:42:14+00:00

I am approaching the end of my iD 24 month contract. I have one more bill outstanding confirmed by online chat due end of March (for billing period 14/3 - 13/4). This will be £30.20.When I submit an INFO request for cancellation (date of birth and INFO to 85075) it returns with estimated final bill amount £45.56. This is incorrect. It looks to be including the line rental for the days remaining in the previous billing cycle (14/2 - 13/3, 14 days remaining) which has been paid. I believe this to be the case as tomorrow the estimated final bill will be around £44, a day less line rental of the previous billing cycle. The system may not be smart enough to take into account billing cycles and payment made?Before I request a PAC and change network I would like confirmation that my final bill will be the outstanding line rental of £30.20 (24th payment of my 24 month contract). Kind regards, James

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