I have ended my plan for a phone number that i use and that doesnt work anymore and we were sent a final demand notice for a bill to pay for that phone but i cant pay through the automated payment line or through online due to the plan no longer being active. ive been calling people for two days trying to get this bill paid and im being sent in circles. Can anyone help?
+26Doesn’t the final demand notice detail options for paying the outstanding bill,
You’d really hope that any final demand bill, at least explained how to settle the bill.
The letter has the number for the automated phone line and how to pay it online but due to the plan being cancelled non of those options work. So i’ve called all the options possible including the complaint line to see if they’d take the payment over the phone but they won’t.
+26Okay
Have you tried the web chat?
These community articles might help you contact iD - their online advisers work until 8pm on weekdays.
+9
Joe
+24Hey there
Thanks,
Tyler
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