how do i contact id AGAIN as issue with bill . no clear info. ta | iD Mobile Community
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how do i contact id AGAIN as issue with bill . no clear info. ta

  • August 4, 2025
  • 7 replies
  • 73 views

Anniedef
Active Contributor

how do i contact id AGAIN as issue with bill . no clear info. ta

Best answer by WelshPaul

Here you go:
https://idmobile.co.uk/live-chat

 

7 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

Hi ​@Anniedef  we can help you from here if you like? What has happened?


Anniedef
Active Contributor
  • Author
  • Active Contributor
  • August 4, 2025

Ive already had a convo with id re mobile roaming in turkey . I paid but it wouldn't work so they said out of courtesy would refund but deduction on latest bill

How can i contact customer services?

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi ​@Anniedef 

 

Okay, where were you told that out of courtesy that we would refund?

 

Have you contacted back there?

 

The add-on will still show on the bill itself, but we’d add a credit to your account to cover it so when it comes time to actually pay the bill, you wouldn’t be charged for the full amount of the bill.

 

Tom


Anniedef
Active Contributor
  • Author
  • Active Contributor
  • August 8, 2025

Dors anyone have customers services contact as would lke to contact someone there to understand the bill. Thnx 


Anniedef
Active Contributor
  • Author
  • Active Contributor
  • August 8, 2025

Tom

Yes i was told would be refunded but i struggle every time trying to find contacts info

I ideally want to speak to someone from id cs 


WelshPaul
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  • Platinum 
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  • Answer
  • August 8, 2025

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@Anniedef, we hope the kind advice from ​@WelshPaul was able to help.

 

Thanks,

Tyler